Network Operations Support

Position: Network Operations Support /Netops Agency support

Location: Remote, USA

This requirement is for Agency Office network support, covering incident handling and break‑fix services to ensure continuous and timely resolution of network issues.

The role also requires strong communication skills along with the ability to provide reliable operational support..

Experience

7-12 years’ experience with good networking background

Strong ability to interpret monitoring tools data and take proactive action

Strong understanding of IP networking fundamentals, including addressing, subnetting, routing, VLANs, STP

In‑depth knowledge of TCP/IP, STP, VLAN, VTP, EIGRP, OSPF, static routing, BGP basics, and SNMP.

Strong understanding of SDWAN technology

Hands‑on experience with Aruba, Cisco switching platforms, including configuration and troubleshooting.

Strong understanding of WAN technologies.

Ability to resolve increased volumes of incidents and service requests

Key Responsibilities

Troubleshoot different network issues across switches, SDWAN ,routers, circuits, and devices.

Support and troubleshoot modems and WAN circuits.

Monitor network health using Grafana dashboards and alerts.

Work with core technologies like TCP/IP, STP, VLANs, VTP, EIGRP, OSPF, static routing, and SNMP.

Coordinate with vendors to quickly resolve issues and plan next steps.

Coordinate with agents to ensure timely on‑site actions and support activities

WAN link packet loss or performance issues, work with the vendor to identify and resolve the problem.

Troubleshoot Fiber, cable, and LTE modems, and coordinate with the vendor when the device is faulty.

Support and troubleshoot SD‑WAN solutions like FlexWare and Silver Peak.

Replace faulty hardware and ensure the issue is fixed on time.

Handle the full RMA process from initiation to completion.

Diagnose WAN issues and coordinate with isp when needed.

Provide support for SD‑WAN deployments and fix related incidents.

Manage and troubleshoot Silver Peak appliances.

Understand voice call flow and SIP signaling for voice issues.

Handle escalations, document fixes, and help improve operations.